Privacy Policy 
(Last Updated on 31 August, 2020)

This privacy policy ("Privacy Policy") explains how information about you is collected, used and disclosed by us. This Privacy Policy applies to information we collect when (i) you access to and use of our Sites, (ii) your access to and use of our Applications, or (iii) your access to and use of our services that link to or reference our Lingo Arch Learning Terms. The Site, Application and other Lingo Arch Learning services together are hereinafter collectively referred to as the "Lingo Arch Learning Platform". The Privacy Policy is intended to meet our duties of transparency under the "General Data Protection Regulation" or "GDPR".

By downloading, accessing, using and/or interacting with our Lingo Arch Learning Platform, you agree and expressly consent to our collection, use and disclosure of the information that you provide as described in this Privacy Policy. This Privacy Policy is incorporated by reference into the terms of service available at www.lingoarchlearning.com/legal.html (our "Lingo Arch Learning Terms") and is subject to the provisions of the Lingo Arch Learning Terms. Capitalized terms (including "italki", "us", "we" and "our") used but not defined in this Privacy Policy shall have the meaning ascribed to such terms in our Lingo Arch Learning Terms. If you have any concerns about providing information to us or the use of that information as described in this Privacy Policy, you should not use our Lingo Arch Learning Platform.


Modifications

Because we are always looking for new and innovative ways to help you achieve your goals in connection with the use of our Lingo Arch Learning Platform, this Privacy Policy may change over time, so please review it frequently. The effective date at the top indicates the last time this Privacy Policy was modified. If we are required by applicable data protection laws to give you enhanced notice or seek your consent for any such changes, we will do so. You can see when this policy was last updated by checking the "last updated" date displayed at the top of this policy. Any revised Privacy Policy will supersede all previous privacy policies.

Table of Contents

  1. How We Collect Information
  2. Information We Collect That You Choose To Provide To Us
  3. What Information We Collect Automatically When You Use the Lingo Arch Learning Platform
  4. Information Provided to Us by Third Parties
  5. How We Use Your Information
  6. What Kinds of Information We Share
  7. Ways You Might Share Your Information through the Lingo Arch Learning Platform
  8. How We Keep Your Information Safe
  9. Where We Store Your Information
  10. Our Policies Regarding Children
  11. Your Choices and Controls
  12. How We Respond to Do Not Track Signals
  13. Contact Us
  14. Right to Contact a Data Protection Authority

1. How We Collect Information

We collect information: (i) that you choose to provide to us; and (ii) automatically through your use of the Lingo Arch Learning Platform. If you are a resident of the European Economic Area (the "EEA"), we rely on one of the following legal grounds to process information about you: (i) where we have your consent, (ii) where we have a legitimate interest to do so, (iii) where the processing is necessary for the performance of a contract with you, and (iv) where we need to comply with a legal or regulatory obligation.

2. Information We Collect That You Choose To Provide To Us

We collect information that you choose to provide to us, for example, when you create an account, manage your user profile, participate in any interactive features of the Lingo Arch Learning Platform, request our e-newsletter or other marketing communications, participate in a promotion or survey, request customer support or otherwise communicate with us. The type of information we may collect includes your name, user name, country, telephone number, email address, postal address, photograph, avatar, password, security questions and answers, details about our products you use, details you provide in respond to surveys about our products, information you provide when seeking help from us, billing information, payment card number and account details, forum posts and comments and other contact or identifying information you choose to provide directly.

For your information, the Company has collected, both directly and through third parties, the following categories of personal information about consumers during the preceding twelve (12) month period:

  • Identifiers, such as a real name, postal address, Internet Protocol address, account name, or other similar identifier;
  • Audio, electronic, visual, thermal, olfactory, or other similar information of a living person;
  • Professional or employment-related information; and
  • Education information;

3. What Information We Collect Automatically When You Use the Lingo Arch Learning Platform

We automatically collect information about you including:

Device Information. We collect device-specific information when you access the Lingo Arch Learning Platform from a computer, mobile, and/or other device, including your hardware model, operating system and version, unique device identifiers, mobile network information, country of access, crash reports, request and referral URL’s and system activity details.

Software Information. We collect software-specific information about your use of the Lingo Arch Learning Platform, such as which version of our software and what updates you have installed or use, and the presence of required plug ins.

Use Information. We collect information about your use of the Lingo Arch Learning Platform, including the type of browser you use, the language you prefer, access times, pages viewed, user activity, interactions with other users, your internet protocol address and the page you visited before navigating to the Lingo Arch Learning Platform.

Information Collected by Cookies and Other Tracking Technologies. We use various technologies to collect information, and this may include sending cookies, web beacons, Flash Cookies (as defined below), or other tracking technologies.

  • Cookies. Cookies are small data files stored on your hard drive or in device memory that helps us to improve the Lingo Arch Learning Platform and your experience, see which areas and features of the Lingo Arch Learning Platform are popular and count visits. For more information about cookies, and how to disable them, please see Section 11 (Your Choices and Controls) below.
  • Web Beacons. We may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in the Lingo Arch Learning Platform or emails and help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon.

4. Information Provided to Us by Third Parties

In addition to the information that we collect directly from you, we also collect certain of your information from following third party sources.

App Stores or Distribution Channels. The Lingo Arch Learning Platform that are distributed through app stores or distribution channels, such as the Apple App Store, Google Play and other Chinese Android app store, may also request permission to automatically collect other information from your mobile or other device. The Lingo Arch Learning Platform may only collect such information with your authorization in accordance with your device operating system’s permission process.

Apple App Store. The Lingo Arch Learning Platform that is distributed through the Apple App Store may also request permission to automatically collect other information from your mobile or other device. The Apple App Store may collect information regarding customer activity on the Apple App Store and aggregate that information to understand which part of Apple’s services are of most interest to you. More information on Apple’s privacy policy can be found here. We may only collect such information with your authorization in accordance with your device operating system’s permission process.

Google Play. The Lingo Arch Learning Platform that are distributed through Google Play may also request permission to automatically collect other information from your mobile or other device. Google Play may collect device-specific information to help the user decide on which devices the user would like purchases to be available for use. In mobile applications, Google Play may use identifiers specific to your device to serve you more relevant advertisements. More information on Google’s privacy policy can be found here. The Lingo Arch Learning Platform may only collect such information with your authorization in accordance with your device operating system’s permission process.

Mobile Platforms. If you use or access the Lingo Arch Learning Platform on your mobile device and/or tablet, we receive information about you from the app stores and other mobile platform providers. This information includes your username and/or device ID and the fact that you made a purchase, for instance, but does not include any sensitive or financial information. Some of our mobile platforms also may send information to us that you authorize them to provide. Our mobile products also may request additional personal information from you, such as push notification tokens, your precise location or contact list, and we will collect this information only if you give us your explicit consent.

Third Party Services and User Information. We may allow third parties to serve advertisements in connection with the Lingo Arch Learning Platform, to provide analytics services and provide you with other services, such as social media, rewards programs and tournaments. These third parties may use cookies, web beacons and other technologies to collect information about you on the Lingo Arch Learning Platform and other websites and online services, such as your name, profile picture, email address, your internet protocol addresses, identifiers associated with your mobile device or applications on the device, pages viewed, time spent on pages, links clicked and conversion information. Some of such third party analytics and advertising services may offer you a choice to opt-out of the collection and/or sharing of this information. This Privacy Policy does not apply to and we are not responsible for, third party cookies, web beacons or other tracking technologies. In addition, we may also receive information about you when other users choose to share their contact lists with us. For example, (i) if you create or log into your account through a social media site (such as Facebook and Wechat), we might have access to certain information from that site, such as your name, profile picture, phone number and/or email address in accordance with the authorization procedures determined by such social media site; and (ii) our services utilize the YouTube application programming interfacing services (API Services) as a third party services, and you are agreeing to be bound by the YouTube’s Terms of Service(https://www.youtube.com/t/terms) and Privacy Policy(http://www.google.com/policies/privacy), and API Services Terms of Service(https://developers.google.com/youtube/terms/api-services-terms-of-service) when engaging YouTube content and services through our service.

We have identified the provider names of some of the third-party analytics and advertising services we use. We take no responsibility for the content or privacy practices of any third party services. We encourage you to carefully review the privacy policies of any third party services you access. Please see the links below to learn more about the data practices of our third-party service providers:

  • Google Analytic: google.com/analytics
  • Growing.io: growing.io

关于我们接入的合作伙伴等第三方的SDK目录如下:

配置

名称

用途

采集的用户信息

io.sentry.event

sentry

获取app错误信息

个人常用设备信息

com.tencent.android

微信

通过微信分享到朋友圈与好友,通过微信登录,微信支付

个人常用设备信息,网络身份标识信息,个人财产信息

cn.jpush.android

极光推送

推送能力

个人常用设备信息

com.alipay

支付宝

允许用户用支付宝支付

个人常用设备信息,网络身份标识信息,个人财产信息

com.facebook

Facebook

Facebook登录注册,以及分享

个人常用设备信息,网络身份标识信息

zendesk.core.*

zendesk

用户提交反馈信息

个人常用设备信息,网络身份标识信息

com.google.android.gms

谷歌GMS

提供谷歌信息推送服务

个人常用设备信息

com.amazonaws.**

名aws s3称

文件上传

com.google.firebase

firebase

推送,崩溃分析

个人常用设备信息

com.stripe:stripe

stripe

支付能力

个人常用设备信息,网络身份标识信息,个人财产信息

com.paypal.sdk

paypal

支付能力

个人常用设备信息,网络身份标识信息,个人财产信息

com.braintreepayments.api

braintree

支付能力

个人常用设备信息,网络身份标识信息,个人财产信息

com.twitter.sdk.android

twitter

Twitter分享

个人常用设备信息,网络身份标识信息

com.vk:android

VK

通过VK登录注册,通过VK分享

采集的个人常用设备信息,网络身份标识信息用户信息

io.agora.rtc

agora

通过agora音视频上课

个人常用设备信息

io.branch.sdk.android

branchio

数据追踪

个人常用设备信息,网络身份标识信息

5. How We Use Your Information

We may use information about you for various purposes, including to:

  • Provide, maintain and improve the Lingo Arch Learning Platform;
  • Provide and deliver the products and/or services you order and send you related information, including confirmations and invoices;
  • Send you communications about products, services, offers, promotions, rewards or events offered by us and other companies and provide news and information we think will be of interest to you;
  • Send you technical notices, updates, security alerts and support and administrative messages;
  • Respond to your comments, questions, requests and provide customer service;
  • Monitor and analyze trends, usage and activities in connection with the Lingo Arch Learning Platform;
  • Personalize and improve the Lingo Arch Learning Platform and provide advertisements, content, suggested connections and features that match user profiles or activities;
  • Process and deliver contest entries and rewards; and
  • Link or combine with information we receive from others to help understand your needs and provide you with better service.

We retain your data only for as long as necessary to provide the service you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods: (i) mandated by law, contract or similar obligations applicable to our business operations; (ii) for preserving, resolving, defending or enforcing our legal/contractual rights; or (iii) needed to maintain adequate and accurate business and financial records.

6. What Kinds of Information We Share

We will share personal information outside of the Company when we have your consent. We’ll ask for your explicit consent to share any sensitive personal information. We do not share your personal information with companies, organizations, or individuals outside of the Company except the following cases:

  • With vendors, consultants and other service providers who need access to such information to carry out work on our behalf, based on our instructions and in compliance with our Privacy Policy and other appropriate confidentiality and security measures;
  • With the Teacher of Lingo Arch Learning Platform in connection with providing Teaching Services to the Students;
  • With other users of Lingo Arch Learning Platform in connection with the social features of the Lingo Arch Learning Platform (for example, your username and profile picture, you have accumulated in the Lingo Arch Learning Platform that may be visible to other users of the Lingo Arch Learning Platform, or information that you provide in your account registration for forum use and your forum comments may be visible to other forum users);
  • In response to a request for information if we believe disclosure is required by or otherwise in accordance with any applicable law, regulation or legal process;
  • To protect the rights, property and safety of the Company or others;
  • Subject to applicable laws, in connection with any merger, sale of company assets or acquisition of all or a portion of our business; or
  • With your consent or at your direction, including if we notify you through the Lingo Arch Learning Platform that the information you provide will be shared in a particular manner and you provide such information.

For your information, the Company has disclosed to third parties or service providers for business purposes the following categories of personal information about consumers during the preceding twelve (12) month period:

  • Identifiers, such as an Internet Protocol address, account name, or other similar identifier;
  • Audio, electronic, visual, thermal, olfactory, or other similar information;
  • Professional or employment-related information;
  • Education information; and
  • Consumer profiles based on inferences drawn from the information provided above.

We do not sell any personal information about consumers. We may also share aggregated or de-identified information, which cannot reasonably be used to identify you. When we provide this information, we perform appropriate procedures so that the information does not identify you and we contractually prohibit recipients of the data from re-identifying this information to associate the information with you.

7. Ways You Might Share Your Information through the Lingo Arch Learning Platform

The Lingo Arch Learning Platform may offer social sharing features and other integrated tools (such as the Facebook or Twitter "Like" button and WeChat "Moments" feature), which let you share actions you take on the Lingo Arch Learning Platform with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide such features.

8. How We Keep Your Information Safe

We take commercially reasonable security measures to help protect information we collect about you from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. These security measures may include practices such as keeping your sensitive data on a secured server behind a firewall, and transmitting sensitive information (such as a credit card number) entered while using the Lingo Arch Learning Platform using secure socket layer technology ("SSL").Unfortunately, however, no security system is 100% secure, and we cannot guarantee that the information we collect from you will be free from unauthorized access by third parties. Unauthorized entry or use, hardware or software failure and other factors may compromise the security of user information. Your password is an important component of our security system, and as a result it is your responsibility to protect your password. Do not share your password with any third parties. If your password has been compromised for any reason, you should change your password immediately.

9. Where We Store Your Information

Your information we collect may be stored and processed for the purposes set out in this Privacy Policy in the United State, Spain or any other country in which the Company, its subsidiaries, or third party agents operate. If you are a resident of the EEA, we may transfer your information to affiliated entities or third parties to jurisdictions outside the EEA. Please note that these countries outside of the EEA may not have the same data protection laws as your own jurisdiction. We take steps to ensure that there are adequate safeguards and mechanisms in place to allow the transfer of your information across borders outside of the EEA.

10. Our Policies Regarding Children

The Lingo Arch Learning Platform is not intended for children under the age of eighteen (18) (the "Child" or "Children"), and we do not knowingly collect any personal information from such Children. Children should not use or attempt to use the Lingo Arch Learning Platform, and if you are Children, please do not attempt to use the Lingo Arch Learning Platform or send any information about yourself to the Company.

In the event that we learn that we have inadvertently gathered personal information from a Child, we will take reasonable measures to delete such information from our records. Parents who believe that we might have gathered any information from or about a Child may submit a request to delete such information to write to our address listed in Section 13 (Contact Us) below.

11. Your Choices and Controls

We give you meaningful choices when it comes to important uses and collection of your information. To easily access, view, update, correct, delete or port your personal data, or to update your subscription preferences, please sign into your account and visit "Account Settings". Where we rely on consent to collect and use information about you, you can withdraw your consent at any time. If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any of the Lingo Arch Learning Platform purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Lingo Arch Learning Platform.

Push Notifications. We may send push notifications or "alerts" to your device to provide information regarding the Lingo Arch Learning Platform, service updates, promotional communications and other related messages. You can deactivate push notifications by changing your notification settings via your device.

Promotional Communications. You may opt-out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you administrative, transactional, or relationship messages, such as those about your account or our ongoing business relations including but not limited to administrative confirmations, order confirmations, important updates regarding the Lingo Arch Learning Platform and notices regarding this Privacy Policy and our Lingo Arch Learning Terms.

账户停用。您可以通过登录网页或手机应用程序进入-设置-隐私选项 - 账户停用,来自主选择停用您的账户,当选择账户停用选项后,账户将会立即被停用。

如果您当前账户有老师身份,那么需要联系客服来停用账户,客服会在5个工作日内核实信息和操作停用。

账户一旦被停用,您将无法登陆使用该账户,使用相关产品与服务。 停用的账户可以联系客服恢复。

账户删除。如果您需要删除您的账户所有信息,请联系客服进行操作,客服会在5个工作日内核实并操作删除。

删除账号后,您曾通过该账号登录、使用的italki相关服务下的所有内容、信息、数据、记录将会被全部删除或匿名化处理(但国家法律法规、规章、规范性文件,政府的政策、命令等另有要求或为履行我们的合规义务的除外),您也无法再检索、访问、获取、继续使用和找回这些信息或数据,包括但不限于:

(1)该账号下的您自主设置的个人资料(如:头像、昵称等);

(2)该账号下您主动提供或在使用过程中授权我们收集的个人信息(如:绑定的手机号、邮箱等);

(3)其他与该账号相关的内容、信息、数据、历史记录或服务记录等。

删除账号后,您在italki购买的所有未使用点数,预约的课时等将视为自动放弃,无法予以退还或退换。

账号删除具有不可逆转和不可撤销性,账号一旦注销完成,将无法恢复。如果您在账户删除后以相同手机号码或相同电子邮箱再次向我们申请账号,此时该账号将默认为新的用户账号。

账号一旦删除,您将不再享有您与我们签署的相关用户协议、其他权利义务性文件中约定的适用于注册用户的权利,但法律法规、规章、规范性文件,政府的政策、命令等另有要求或用户服务协议中另有规定的除外。

12. How We Respond to Do Not Track Signals

Because consumers are often unaware that their do not track beacons are active, do not track frequently does not reflect the actual preferences of our users. We currently do not respond to Do Not Track signals. In the meantime, you may opt out of certain types of tracking, including certain analytics and tailored advertising by changing your cookie settings.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us as follows:

  1. For Members that access and use of the Lingo Arch Learning Product:

    Online Support: https://support.lingoarchlearning.com

    Email: [email protected]

  2. For Members that access and use of the Lingbe Product:

    Email: [email protected]

14. Right to Contact a Data Protection Authority

If you have a concern about how we collect and use information, please contact us. You also have the right to contact your local Data Protection Authority. Contact details for Data Protection Authorities in the EEA are available here.


All notices to Lingo Arch Learning intended to have a legal effect concerning these Lingo Arch Learning Terms must be in writing and delivered either in person or by a means evidenced by a delivery receipt, to the following address:


  • For Members that access and use of the Lingo Arch Learning Product:

    Lingo Arch Marketing.

    153 Brazos Street Suite 2C, Edison MS 39173